It is Paralegal Week in Florida – May 27 – June 1
We have two paralegals – Susan Profant and Michelle Leeson who both work in or Field Collections and Services Department.
Susan Profant is our office paralegal. She is NALA (National Association of Legal Assistants) certified (CLA) and Florida Registered Paralegal (Florida Bar certified). She has been with the office since 1989 and was selected Employee of the Quarter in 1997.
Michele Leeson has been with our office since 1992. She was selected Employee of the Quarter in 2003 and graduated in December 2009 with an A.A.S. in paralegal studies.
This Thursday April 4th marks the 2 year anniversary of the our office taking over driver licenses from the state.
In the two year time period we have some impressive stats:
- Appointments – 7,499 served with average wait time 02:33 minutes
- Road Tests – 6,985 served with average wait time 02:42 minutes
- Written Tests – 8,674 served with average wait time 02:36 minutes
- Non US Citizens – 10,573 served with average wait time 12:32 minutes
- Suspensions/Revocations/Cancellations 19,366 served with average 12:53 minutes
These transactions are by far the most difficult and time consuming to process and because of that they are only offered at our Desoto Branch Office. We offer limited driver license services at all locations.
We spent a whole year making preparations to take these duties on. Our management team did a great job coming up with a game plan and the staff bought into it and have executed way better than expected. I am very proud of them!
We are blessed with a fine group of part timers at the Tax Collectors office. We call them our “OPS staff” which mean “Other Personal Services” which is what the Florida Department of Revenue calls them in our budget preparation documents. They play an integral part to our office goals and objectives.
Our Current Collections part time staff are made up of greeters. They greet the public when they first walk into an office and help get them started with their transaction. As our duties have increased in recent years their job has become more difficult and now has a 3 day training.
Our part time Operations staff process the mail and web payments in a timely manner so that these customers see a quick turnaround on their transaction to ensure they will use it again in the future.
Our Field Services and Collections part time staff handle the collection of the local tourist development tax also known as the “bed tax” or “resort tax.” We have seen record collections in recent years and alot has to do with their collections efforts.
We recognize them every year at a luncheon at our Desoto office reminding them how important they are to the office.