We recently recognized three employees for achieving a 0% error rate from “scheduled quality control” and “other errors” for April, May, and June 2012.
So what does this mean for the average person?
scheduled quality control – every employee has 6 random pieces of work (4 title and 2 driver license transaction for our counter employees and 6 driver licenses transactions for our specialized driver license department employees) for each month (18 total for the quarter).
other errors – issues identified from specialized random audits during the specified quarter.
From these audits, any opportunity for improvement that bubbles up to the surface then becomes a training opportunity at a later date. Office wide training takes place every Tuesday and Thursday from 8:30 AM to 9AM prior to opening.
The following three had a perfect score on all 18 transactions:
- Nikita Goff works as a driver license expert in our Specialized Driver License Department at our Desoto office. She has been with us since 2009.
- David Brierton is an Associate II at our Desoto office working at the counter and in our Specialized Driver License Department. He also became full time in April 2011.
- David Verhoff is also an Associate Level II and works in our Quality Assurance Department.